Training Coordinator

If you would like to join the Fortis team, and you fit the qualifications below, please fill out the “Apply Now” box provided.

Job Overview

The Training Coordinator is a key contributor to the success of our employees. A highly successful Training Coordinator will enjoy being involved in a wide variety of activities related to training coordination, training programs, preparation of materials, evaluation and success tracking, and administration of an internal learning management system (LMS). The ideal candidate is highly organized, works effectively with stakeholders, has the ability to shift gears at a moment's notice, and enjoys the challenges of developing and improving processes. They will also have exceptional written and verbal communication skills, superior attention to detail, possess strong analytical and critical thinking skills, and have the ability to prioritize in a fast-paced environment. Serves as back-up to the Learning & Development Manager

Preferred Qualifications

  • Familiarity with Adobe Captivate or similar eLearning development software
  • Experience using markup languages (e.g. HTML, XML)
  • Ability to quickly master new programs, apps, and software
  • Process development and management

Job Description:

  • Administrate and manage configuration, user, and course settings and content for LMS, and act as first line of support for questions / issues with LMS
  • Provide real-time LMS platform support to team members who are conducting or participating in training
  • Develop resources for training such as instructional graphics or audio narration for eLearning modules
  • Track learner satisfaction and training effectiveness using multiple tools, including surveys
  • Participate in training development and delivery process
  • Make training and curriculum updates as requested, as well as create new content
  • Proofread, edit, and publish training and documentation deliverables
  • Support training logistics for other teams, including room reservations, enrollment tracking, and scheduling
  • Schedule and maintain a calendar of training events
  • Collect and communicate feedback and requests for corrections on training or knowledge resources
  • Participate in continuous improvement projects related to training or knowledge resources

Required Skills

  • Intermediate/Advanced PowerPoint skills a plus; including basic graphics design
  • Strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook. Experience with SharePoint and learning management systems a plus
  • Must have good communications skills, both oral and written, with the ability to transmit information effectively, presenting and describing issues clearly and concisely
  • Must have ability to work collaboratively on a team while successfully interfacing with staff independently in order to facilitate learner success
  • Must demonstrate ability to pay close attention to detail, while grasping the “big picture,” have excellent organizational skills, be able to work independently at a fast pace with many interruptions, and be able to shift priorities multiple times a day
  • Ability to work at all levels of the organization including the executive level
  • The ability to demonstrate flexibility and deal successfully with ambiguity is needed
  • Ability to multitask and prioritize multiple competing priorities effectively in a fast-paced, quickly changing environment
  • Excellent organizational skills, multi-tasking abilities, and the ability to improvise and work through uncertainties

Desired Experience

  • Administrative experience with learning management or content management systems
  • Managing online content and preparing documents for electronic publishing
  • Previous occupational experience in training or an educational environment
  • Developing procedures, systems and forms necessary to broaden training delivery
  • Providing administrative support and coordination for classroom or training programs


Bachelor’s degree

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